Banks Beat Credit Unions in Phone Service, Survey Finds
Credit unions have tried to cultivate an image as kinder, gentler versions of banks, but when it comes to answering their phones, their rivals have them beat.
Banks do a better job of answering their phones on the first ring than credit unions, and, when they don't, the median hold time is less at banks, according to a study released Monday by Lake Bluff-based Moebs Services. Read More
More credit union survey findings:
Pew Survey: Half Of U.S. Adults Bank Online
Temkin Survey: CUs Continue High Scores In All Areas
Credit unions have tried to cultivate an image as kinder, gentler versions of banks, but when it comes to answering their phones, their rivals have them beat.
Banks do a better job of answering their phones on the first ring than credit unions, and, when they don't, the median hold time is less at banks, according to a study released Monday by Lake Bluff-based Moebs Services. Read More
More credit union survey findings:
Pew Survey: Half Of U.S. Adults Bank Online
Temkin Survey: CUs Continue High Scores In All Areas
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