Credit unions have tried to cultivate an image as kinder, gentler versions of banks, but when it comes to answering their phones, their rivals have them beat.
Banks do a better job of answering their phones on the first ring than credit unions, and, when they don't, the median hold time is less at banks, according to a study released Monday by Lake Bluff-based Moebs Services. Read More
More credit union survey findings:
Pew Survey: Half Of U.S. Adults Bank Online
Temkin Survey: CUs Continue High Scores In All Areas